Frequently asked questions
A few helpful answers
Are the pearls natural?
No. Our collection uses glass imitation pearls. Each piece has a plated brass base, and its finish, pearl colour and dimensions are listed on its product page.
How should I wear and care for a brooch?
Fasten the pin securely and check that your fabric can support it. A pin can leave a small hole; avoid fragile fabrics. Keep your piece away from water, perfume and household cleaners. Use a soft dry cloth and follow the product-specific care instructions.
Where do you ship?
We ship within the United States: the 50 states and the District of Columbia. All eligible orders receive free standard shipping. Other countries and US territories cannot proceed through checkout.
How long does delivery take?
Handling is estimated at 1–2 business days, followed by 3–4 business days in transit after dispatch: 4–6 business days in total from the applicable handling start date. Business days exclude weekends and US federal holidays. Our cutoff is 7:00 PM, fixed UTC−06:00. Orders after cutoff or on non-business days start on the next business day. Delivery estimates are not guarantees.
Can I return a brooch?
Request a return within 30 days of receipt. Ordinary returns must be unused, in original condition and original packaging. Contact us first for authorization. The return address is our company address in France.
Who pays for return shipping?
We pay for returns caused by our error, damage or defects. Customers pay for change-of-mind returns. There is no restocking fee. Damaged, defective or incorrect items are not subject to the ordinary unused/original-packaging condition when reporting an issue.
When will an approved refund be returned?
Approved refunds are returned to the original payment account within 10 days.
How are payments and orders handled?
Provide accurate details and review the total before authorizing payment. Orders are fulfilled after acceptance and applicable payment confirmation. See our Terms and Conditions for details.
How can I contact you?
Email [email protected] or use the Contact Us form.